You’ve got questions, we’ve got answers

How do I get to a hotel on a pedestrian-only street? Where can I get the best gelato in the Gothic Quarter? What if I forgot my device charger (el escándalo!)? You can always reach us by telephone or email for all of your most pressing questions. In the meantime, take a look at some of the answers below meant to help you get the most out of your Barcelona stay.

General

3:00 p.m. is check in time and 12:00 noon is check out time.

All guests get complimentary high-speed access during every stay.

Yes, the hotel is an entirely smoke-free facility.

No, we do not have a dedicated business center.

Yes, on the rooftop.

We do not have a spa located on property.

Reservations

Yes, ID/Passport required at check in.

Yes, rollaway beds and cribs are both available. The price is 50 euros per rollaway. Cribs are available free of charge.

Our cancellation policy for stays prior to June 30th 2020, is 24 hours. For stays on or after July 1st, 2020, the hotel’s standard cancellation policy is applicable and listed below. You must cancel before 2:00 p.m. local hotel time on the day of arrival to avoid a one night’s room and tax charge to your credit card.

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower.

Limited upon request, we cannot guarantee connecting rooms will be available.

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

The minimum age requirement to check in to a room is 18.

Kids stay free up to the age of 12.

Transport / Directions

No, we do not provide onsite parking.

Unfortunately, we don’t offer free shuttle service from the airport.

We are situated in a semi-pedestrian street. Our address is Carrer del Duc 15, Barcelona, Spain 08002.

Restaurants

What are the hours of the restaurant/bar/lounge? Terraza de Vivi: 12:00pm—1:00am Café Got: 7:00am—1:00am Fauna: Breakfast: 7:00am—11:00am (Saturday & Sunday until 11:30) Lunch: 13:00—15:30 Dinner: 19:00—22:30 Co-working: 11:00am—19:00

Accounting

Please contact our Hotel Directly at: +34 935 484 611

We accept all major credit cards.

Pets

Pets are welcome, no restrictions.

No, we do not.

No, we do not offer pet-sitting or dog-walking services.

Concierge

By contacting Guest Services at: +34 935 484 611.

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